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Return & Refund Policy

Transit Loss or Damage

Goods Lost in transit or Damaged in transit, will be replaced at no extra cost to you. Replacement of Damaged goods will happen after the same have been returned within 10 days of delivery. You will not have to bear any extra cost.

Return Policy Exceptions

  • Products received with physical damage must be reported to Kamal Imaging within 2 days of the delivery date.

  • Products received with missing accessories should be reported within 24 Hours of the delivery date. Claims made a post this period will not be honored.

You are eligible to return an item if any of the following scenarios occurs:

  • DOA (Dead on Arrival): If your product does not work on arrival before any use then you may return the goods free of charge and we will supply a replacement, pending inspection and approval.

  • Wrong Goods Supplied: If the product(s) you receive are different from the product(s) listed on the PDFs (emailed to you immediately after completion of the online order). You can return it as per the return policy mentioned above.

Before you return an item, please ensure that..
Please read conditions below. If all conditions are not met, “IIIrdi” reserves the right to refuse the return request.

  • The items must be in new/unused condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories.

  • Claims for missing items or items damaged in transit must be made within 24 Hours of business days from the date of receipt of the item(s).

You are NOT eligible to return an item if:

  • You placed your order under "PRE-ORDER" or "SPECIAL-ORDER". Since we would have further placed your order with a supplier and cancelling the order further will not be possible at our end.

  • The item has been unboxed by cutting through the manufacturer's packaging

  • The item has been used or damaged

  • The original packaging materials are lost or damaged

Products that show willful damage will not be accepted as returns.

Note* – In case IIIrdi is unable to pick up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded after the product reaches us.

Return Shipping
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility at Hyderabad at your own cost.

If you would like to cancel an order that you have recently placed, please call us at the earliest on our official number +91 9849509216, and quote your order number. If the shipment has not left our facility, you will receive a refund within 4 to 7 business days. Processing fee of 1% + GST will be charged on the total amount to be refunded if you wish to cancel the order before it's dispatched. Once dispatched the order cannot be cancelled.

Refund Amounts
Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made.
Incase of Preorder bookings/Sales refund processing fee of 3% + GST will be charged on the total amount refunded.

Customer Service
8-2-270 SMD Mall, Rd No 3 Banjara Hills
Hyderabad,  500034

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